At GoldPlush.Com, your satisfaction is our priority. We are committed to ensuring that you are completely happy with your purchase. If, for any reason, you are not satisfied with your order, we have a straightforward return and refund policy to assist you.
1. Returns
Eligibility for Returns:
- Items must be returned within 30 days of the delivery date.
- The product must be in its original condition, unused, unworn, and with all original packaging and tags attached.
- Customized or personalized items are not eligible for returns unless they arrive damaged or defective.
How to Initiate a Return:
- Contact our customer service team at [insert contact email] with your order number and reason for the return.
- Once your return request is approved, we will provide you with a return authorization number and detailed instructions on how to send the item back to us.
Return Shipping:
- Customers are responsible for the return shipping costs, except in cases where the item received is incorrect, damaged, or defective.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
2. Refunds
Refund Process:
- Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds:
- In certain situations, only partial refunds are granted (if applicable):
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Non-Refundable Items:
- Gift cards and any promotional items received as part of a promotion or offer cannot be refunded.
3. Exchanges
- If you received a defective or damaged item and would like to exchange it for the same product, please contact us at [insert contact email]. We will arrange for the exchange of the item once we receive and inspect the original.
4. Late or Missing Refunds
- If you haven’t received a refund within the expected time frame, please check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [insert contact email].
5. Contact Us
If you have any questions about our return and refund policy, please do not hesitate to contact our customer support team at pages contact us. We are here to help and ensure that your experience with GoldPlush.Com is nothing short of excellent.